Privacy Policy
Last updated: [LAST UPDATED DATE]
This Privacy Policy explains how [COMPANY NAME] ("we", "us", or "our") collects, uses, and protects your personal data when you use the Ping Stickers website, QR stickers, and related services (the "Service"). We are the data controller for the personal data described here. You can contact us at [CONTACT EMAIL].
1. Data we collect
| Data | Why we collect it |
|---|---|
| Email address | Account creation, sign-in (magic link), and notifications |
| Phone number | Sign-in (one-time code) and relaying messages between finders and owners |
| Scan location (optional) | If a finder chooses to share it, the approximate location where your item was scanned, to help you recover it |
| Messages | Content exchanged through the relay so finders and owners can arrange a return |
| Messaging consent records | A record of when you opted in or out of messaging (e.g. WhatsApp), to evidence your consent |
| Usage and device data | Analytics and security (see our Cookie Policy) |
2. How we use your data and legal bases
Under the EU General Data Protection Regulation (GDPR) we rely on the following legal bases:
- Contract — to provide the Service you purchased, including activating stickers, relaying messages, and processing orders.
- Consent — to send messages via WhatsApp where you have opted in, and to set optional analytics cookies. You may withdraw consent at any time.
- Legitimate interests — to keep the Service secure, prevent abuse, and improve how it works.
- Legal obligation — to comply with our accounting, tax, and other legal duties.
3. Sharing your data
We do not sell your personal data. We share it only with service providers who help us run the Service, under appropriate data protection agreements, including:
- Messaging providers (e.g. WhatsApp / Meta, SMS providers) to deliver notifications
- Email providers to send sign-in links and notifications
- Payment providers to process purchases
- Hosting and infrastructure providers to operate the Service
- Analytics providers to understand site usage (only with your consent)
Some providers may process data outside the European Economic Area. Where they do, we rely on appropriate safeguards such as the European Commission's Standard Contractual Clauses.
4. The anonymous relay
Our relay is designed so that finders and owners can communicate without seeing each other's phone number. Please avoid sharing sensitive personal information in relay messages, as we cannot control what other users do with information you choose to disclose.
5. How long we keep data
We keep personal data for as long as your account is active or as needed to provide the Service, and afterwards only as required to meet legal obligations, resolve disputes, and enforce our agreements. You can ask us to delete your account and associated data at any time.
6. Your rights
Subject to applicable law, you have the right to access, correct, delete, or port your personal data, to object to or restrict certain processing, and to withdraw consent at any time. To exercise these rights, contact us at [CONTACT EMAIL]. You also have the right to lodge a complaint with your local data protection authority.
7. Cookies
We use cookies as described in our Cookie Policy.
8. Changes and contact
We may update this Privacy Policy from time to time. The "Last updated" date above shows when it was last changed. For any privacy questions or requests, contact us at [CONTACT EMAIL], [COMPANY NAME], [COMPANY ADDRESS].